Your Privacy Is Our Priority
Your personal information at 229bt is stored with the highest level of security. This policy explains how we collect, use, and protect your data.
Welcome to the 229bt platform. This Privacy Policy ("Policy") clearly explains how 229bt collects your personal information, the purposes for which it is used, who it may be shared with, and how it is kept secure. By using our services, you consent to the terms of this Policy.
This Policy applies to 229bt's website, mobile application, and all related services. If you disagree with any part of this Policy, please refrain from using our services and contact our support team with any questions.
What Information We Collect
229bt collects various types of information from its users. This information is needed to improve our service quality, ensure account security, and meet legal obligations.
1.1 Identity and Contact Information
- Full name and date of birth (for age verification)
- Email address and mobile number
- Residential address
- National ID or passport number (for identity verification)
1.2 Financial Information
- bKash, Nagad, Rocket, or Upay account number
- Bank account details (for bank transfers)
- Transaction history and amounts
- Deposit and withdrawal records
1.3 Usage Information
- IP address and device identity
- Browser type and operating system
- Session duration and page view history
- Gaming activity and betting history
- Information collected through cookies and similar tracking technologies
Purpose of Using Information
229bt uses your information only for specific and lawful purposes. We never use your information for unnecessary purposes.
Account Management
We use your identity information to create, verify, and manage your account. This ensures that every account is registered to a real and legitimate person.
Financial Transaction Processing
Financial information is used to process deposits and withdrawals via bKash, Nagad, Rocket, Upay, and bank transfer. It also helps verify the minimum deposit limit of ৳300 and withdrawal limit of ৳800.
Security and Fraud Prevention
We analyze usage information to protect your account from unauthorized access, detect suspicious activity, and prevent money laundering.
Customer Support
Your information is used to help our 24/7 live chat and email support team resolve your issues. This ensures fast and effective assistance in both Bengali and English.
Service Improvement and Analysis
Anonymous statistical data is analyzed to improve the user experience, add new features, and monitor platform performance.
Legal Compliance
Certain information must be retained to comply with applicable laws, regulations, and regulatory requirements. This includes age verification (service available to users 21+ only) and retention of financial records.
Information Sharing and Disclosure Policy
229bt does not sell your personal information to third parties. However, information may be shared with trusted partners in certain specific circumstances.
3.1 Service Provider Partners
Payment processors directly contracted with us (bKash, Nagad, Rocket, Upay, and banking institutions), technology service providers, and game software suppliers may be granted access to limited specific information. All such partners are contractually bound to uphold our privacy standards.
3.2 Legal Obligations
In response to a court order, a lawful request from a law enforcement agency, or applicable legal obligations, 229bt may provide relevant information to the concerned authorities.
3.3 Business Transfers
In the event of a company merger, acquisition, or restructuring, user information may be transferred. We will provide advance notice wherever possible in such cases.
3.4 What We Never Do
- Your information is not sold to advertisers
- Your information is not shared with third parties for marketing purposes without your consent
- Your financial information is not disclosed to any unrelated party
Cookies and Tracking Technology
229bt's website uses cookies and similar technologies to enhance your browsing experience and maintain service quality.
Essential Cookies
Essential for the basic operation of the site. This includes maintaining login sessions and keeping security features active. These cookies cannot be disabled.
Analytical Cookies
Used to understand how users interact with the site. This data is anonymous and analyzed in aggregate — no individual is identified.
Preference Cookies
Stores your language preference, display settings, and other personalized choices so you do not need to reconfigure them on every visit.
Cookie Controls
You can reject or delete non-essential cookies through your browser settings. However, this may limit some functionality of the site.
Data Security Measures
229bt implements industry-standard technical and administrative measures to protect your information. Our secure and reliable platform provides the following protections:
- SSL Encryption: All data exchanged between your browser and our servers is encrypted using SSL/TLS protocols.
- Access Controls: Only authorized staff have access to specific necessary information, and a log is kept of every access.
- Secure Data Storage: All sensitive information is stored in encrypted databases and regular backups are maintained.
- Two-Factor Authentication: An additional security layer can be added at login for extra protection.
- Security Audits: Regular security tests are conducted to identify and address potential vulnerabilities.
- Payment Security: Approved payment gateways such as bKash, Nagad, Rocket, and Upay maintain their own security layers.
However, transmitting information over the internet is not entirely risk-free. While we are committed to the highest level of protection, we cannot guarantee absolute security. You are therefore also asked to take responsibility for keeping your password confidential.
Data Retention Period
229bt retains your information only for as long as necessary. The following factors are considered when determining the retention period:
- Active Account: All relevant information is retained for as long as your account remains active.
- After Account Closure: Upon account closure, certain information is retained for the period required to meet legal obligations.
- Financial Records: Transaction records are retained for the number of years required by law.
- Log Files: Technical log data is generally retained for a short period and then automatically deleted.
Once the retention period has ended, your information is securely deleted or anonymized in a way that makes it impossible to identify you.
Your Rights
As a user of the 229bt platform, you have the following rights regarding your own information:
Right of Access
You can request to know what information we hold about you. We will provide you with a copy within a reasonable time.
Right to Rectification
If any information we hold about you is inaccurate or incomplete, you can request that it be corrected.
Right to Erasure
In certain circumstances you can request that your information be deleted, although legal obligations may mean that some information cannot be erased.
Right to Object to Processing
You can object to certain types of data processing. We will review your objection and take appropriate action.
To exercise any of the above rights, please contact our support team. We will verify your request and take appropriate action. Additional information may be requested for identity verification.
Protection of Minors
229bt's services are intended for users aged 21 and above only. We do not knowingly collect or store information from any person under the age of 21.
An age verification process is followed at registration. If we learn that a minor is using our platform, that account will be closed immediately and the associated information will be deleted.
If a parent or guardian believes their child is using our platform, please notify our support team immediately.
Third-Party Services
Third-party services used on our platform (such as game software providers Pragmatic Play, Evolution Gaming, Spribe, Ezugi, etc.) are governed by their own privacy policies.
229bt is not responsible for the privacy practices of these third parties. We recommend that you read their privacy policies before using the relevant services.
The payment services integrated on our platform (bKash, Nagad, Rocket, Upay) follow their own data protection policies. Your financial information is processed directly through those platforms during transactions.
Changes to the Policy
229bt may update this Privacy Policy from time to time. This Policy may be revised in response to service changes, technological developments, or legal changes.
For significant changes, we will send a notification to your registered email or make a clear announcement on the website. Continued use of our services after a revised policy is published will be considered acceptance of the new policy.
We therefore recommend visiting this page periodically to check for updates. The "Last Updated" date at the top of the page always indicates when the most recent change was made.
Contact Us
If you have any questions, concerns, or requests regarding this Privacy Policy, the 229bt support team is always ready to help.
We take all privacy-related requests seriously. Please clearly state your account details and the nature of your request so we can assist you quickly and effectively.
We place the highest priority on protecting your information and welcome you to the secure and reliable 229bt platform.